wa77 Privacy Policy — Your Data, Your Rights

wa77 operates the online casino and sportsbook platform accessible at https://wa77.ws (the "Platform"). We are committed to handling the personal data of our users responsibly and in accordance with applicable data protection principles. This Privacy Policy ("Policy") applies to all users of the Platform, including visitors who browse without registering and registered account holders who deposit, wager and withdraw funds.

This Policy describes the categories of personal data we collect, the purposes for which we process that data, the third parties with whom we may share it, the security measures we apply, and your rights in relation to your personal information. Please read this Policy carefully before using the Platform. By using the Platform, you acknowledge that you have read and understood this Policy.

When you use the wa77 platform, we may collect the following categories of personal data:

We do not collect sensitive personal data such as biometric data, racial or ethnic origin, religious beliefs, or political opinions. Where identity documents are submitted for KYC purposes, they are reviewed for verification and then stored securely with access restricted to authorised personnel only.

wa77 uses the personal data we collect for the following purposes:

• Account creation and management: to register your account, verify your identity and age, and maintain your account in accordance with our Terms & Conditions.
• Transaction processing: to process your deposits via bKash, Nagad, Rocket, Upay and bank transfers, to credit winnings to your account, and to process withdrawal requests to your registered payment method.
• Fraud prevention and security: to detect, investigate and prevent fraudulent transactions, money laundering, and other illegal or prohibited activities on the platform. This includes monitoring transaction patterns and flagging unusual account behaviour.
• Responsible gaming: to monitor account activity for signs of problem gambling, to apply deposit limits, cooling-off periods and self-exclusion measures when requested by the player or required by our responsible gaming obligations.
• Customer support: to respond to your enquiries, complaints and account requests submitted through our live chat or email support channels.
• Legal compliance: to comply with applicable laws, respond to lawful requests from regulatory or law enforcement authorities, and to enforce our Terms & Conditions and other platform policies.

wa77 does not use your personal data for automated decision-making that produces significant legal or similarly significant effects on you without human review. All account suspension and closure decisions involving player data are reviewed by a member of our operations team.

We process your personal data on the following legal bases:

• Contractual necessity: processing required to perform the contract between you and wa77 — specifically, to create and manage your account, process deposits and withdrawals, and deliver the gaming and betting services you have requested.
• Legal obligation: processing required to comply with applicable laws, including anti-money laundering obligations, age verification requirements, and responses to lawful authority requests.
• Legitimate interests: processing carried out for the legitimate interests of wa77, including fraud detection, platform security, responsible gaming monitoring, and platform improvement — provided those interests are not overridden by your data protection rights.
• Consent: where we send you optional promotional communications (such as bonus notifications), we will only do so where you have given your consent and you may withdraw that consent at any time.

When you make a deposit or withdrawal using bKash, Nagad, Rocket, Upay, or a bank transfer, wa77 records transaction data including the mobile wallet number or bank account reference, the transaction amount, and the timestamp. This data is held to maintain accurate financial records, process your transaction, and investigate any disputes.

wa77 does not store full payment card numbers (we do not accept traditional card payments — all transactions are mobile-wallet or bank-based). We do not have access to your bKash, Nagad or Rocket account PIN or password. We receive only the transaction confirmation data provided by the payment processor.

wa77 does not sell your personal data. We share your personal data only in the following limited circumstances:

• Payment processors: we share necessary transaction data with bKash, Nagad, Rocket, Upay and our banking partners solely for the purpose of processing your deposits and withdrawals. These partners are contractually bound to use transaction data only for payment processing purposes.
• Game providers: we share session identifiers and, where required for responsible gaming purposes, account status data with our game providers (Pragmatic Play, Evolution Gaming, Spribe, etc.) to facilitate gameplay and enforce responsible gaming rules.
• Legal and regulatory authorities: we will disclose personal data to law enforcement agencies, regulatory bodies, or courts if we are legally required to do so by applicable law, or if disclosure is necessary to protect the rights, property or safety of wa77 or its users.
• Technology and infrastructure providers: we use third-party hosting, security and analytics services to operate the platform. These providers process data on our behalf under strict data processing agreements and are not permitted to use your data for their own purposes.

We do not share your personal data with advertising networks, social media platforms, data brokers, or any third party for marketing purposes without your explicit consent.

wa77 uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your experience. We use three categories of cookies:

• Essential cookies: required for the platform to function. These include session cookies that keep you logged in during your visit, and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional cookies: used to remember your preferences (such as language settings and responsible gaming limits you have set) so they persist between sessions. These improve your experience but are not strictly necessary.
• Analytics cookies: used to understand how users interact with the platform — which pages are visited most, where users drop off, and how the platform performs technically. This data is aggregated and anonymised where possible.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling functional cookies may affect the platform's ability to remember your preferences between sessions.

wa77 retains your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. Specifically: account registration data and KYC documents are retained for a minimum of 5 years from the date of account closure; financial transaction records are retained for a minimum of 5 years from the date of the transaction; support correspondence is retained for 2 years from the date of the last interaction.

When the applicable retention period expires and there is no ongoing legal requirement to retain the data, wa77 will securely delete or anonymise your personal data. You may request early deletion of your account and personal data by contacting [email protected], however wa77 may retain data for longer where required by law, including for the purposes of fraud investigation or responding to a regulatory enquiry.

As a user of the wa77 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us in writing at [email protected]:

• Right of access: you may request a copy of the personal data wa77 holds about you. We will provide this within a reasonable timeframe and at no charge for reasonable requests.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. Please note that correcting identity or payment data may require re-verification.
• Right to erasure: subject to our legal retention obligations, you may request that we delete your personal data. We will action erasure requests promptly where there is no legal impediment to doing so.
• Right to restriction: you may ask us to restrict processing of your personal data in certain circumstances, for example while you dispute the accuracy of the data or while a complaint is being investigated.
• Right to withdraw consent: where our processing is based on your consent (e.g. for optional promotional communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

We aim to respond to all data rights requests within 30 days. If a request is complex or involves a large volume of data, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

wa77 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include: 256-bit SSL/TLS encryption for all data in transit; encrypted storage of sensitive account data at rest; access controls limiting data access to authorised personnel only; regular security audits and vulnerability assessments; and secure disposal procedures for data that is no longer required.

While wa77 takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. You are also responsible for keeping your account login credentials confidential and for logging out of your account when using a shared or public device. If you believe your account security has been compromised, please contact us immediately at [email protected].

The wa77 platform is strictly intended for adults aged 21 and above. We do not knowingly collect or process personal data belonging to persons under the age of 21. If we discover that personal data has been collected from a person under 21, we will immediately delete that data and close any associated account without refund.

wa77 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify registered users via their registered contact details.

Your continued use of the wa77 platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with the updated Policy, you should stop using the platform and may request closure of your account by contacting [email protected].

For any questions, requests or concerns relating to this Privacy Policy or the way wa77 handles your personal data, please contact our support team in writing at: [email protected]

We aim to acknowledge all privacy enquiries within 2 business days and to provide a full response within 30 days. Where a request requires additional time, we will inform you of the expected timeline.